Returns & Exchanges

Introduction:

  1. The domain http://www.Krilll.com including any web-pages thereof is the web-site (“Website”) of Krilll Enterprises Private Limited (hereinafter “Krilll”, “we”, “us” or “our”) having its Registered Office at B-6, Sector 4, Noida, 201301, India.
  2. This policy sets out the terms and conditions, on fulfilment of which Krilll may permit you to either (i) return the products and/or (ii) exchange them for other products.
  3. This policy applies to all the products sold by Krilll through the Website
  4. You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you.

 

Conditions for Returns or Exchange:

Krilll has a simple and hassle-free return and/or exchange policy for certain products purchased from the Website provided following conditions are fulfilled:

  1. You must be located in India and USA only to avail this facility.
  2. The products must be returned to Krilll within 7 (seven) days from date it is delivered to you. For Jewellery and Accessories (This is inclusive of but not limited to belts, handbags, stoles & scarves)– the return process should be initiated within 2 (Two) days from date of delivery, and this is only available for returns within India.
  3. Please check the non-returnable or non-exchangeable products return policy under the shipping details of any product, as mentioned below. Krilll may update this from time to time and without any prior intimation to you.
    • RETURN POLICY: This product is returnable only in India
    • RETURN POLICY: This product is returnable in India & USA only.
  4. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any and other packaging intact sold as a part of the product.
  5. Any product sought to be returned or exchanged, should be unworn, unused or unwashed. Products that are found to be worn, used, damaged or soiled will not be accepted for return or exchange.
  6. Any footwear sought to be returned or exchanged, should be unused. Thus, footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.
  7. Products returned under this policy will be subject to quality testing/inspection.
  8. In the event that the product to be returned satisfies the Statutory Refund Criteria, you will be entitled to a refund of the consideration for such product which will be credited to either your Krilll Wallet or the original account / mode of payment. Whereas “Statutory Refund Criteria” means any one of the following cases –
    • The product purchased by you does not conform to the characteristics or features listed upon the website or otherwise agreed to in writing; or
    • The product purchased by you is delivered late from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances out of Krilll’s control or any other force majeure.
      In the event that the product to be returned does not satisfy Statutory Refund Criteria in clause above, but satisfies Store Refund Criteria, you may be entitled to a refund of the consideration for such product in the form of store credit which will be credited to your Krilll Wallet.
    • Whereas “Store Refund Criteria” means any one of the following cases –
    • The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy; or
    • Products customised to your requirements are not liable for refunds unless under clause above. Under such circumstances, the refunds will be done as store credit only to your Krilll Wallet.
  9. Notwithstanding anything contained in this policy, Krilll reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
  10. Krilll Wallet shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.
  11. Customized or special delivery orders cannot be returned/exchanged.

 

Returns or Exchange Procedure:

  1. The returns procedure can also be initiated through the Website by following the below mentioned steps:
    1. If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return only if the said product appears in your order history.
  2. Alternatively, you can initiate the returns/exchange procedure by writing an e-mail to contactus@Krilll.com..
  3. If you are not the actual purchaser but received the product from some Krilll customer, (for example as gift), you will have to request the concerned Krilll customer to initiate the return process.
  4. You can return the product by selecting any one of the below options
    1. Ship it back to Krilll by sending it to the address provided by us. You will be solely responsible to ensure that the product is delivered to Krilll in good condition and Krilll will not be held liable for any damage caused to the product during transit.
    2. For select pin codes within India, our delivery service can pick-up the product from you. This pick-up service is complimentary, and Krilll shall not be held liable for any damage caused to the product during transit.
  5. Krilll will send you a confirmatory e-mail upon receiving the products. Upon undertaking quality test and inspecting the product, Krilll will inform you about its decision with respect to acceptance or rejection of the products within 5 (Five) working days of receiving the product.
  6. If Krilll accepts the return/exchange request, value of the product returned/exchanged will be credited to either your Krilll Wallet or the original account / mode of payment in 7(Seven) to 10 (Ten) working days of receiving the product. However, if Krilll rejects the return/exchange we will ship the product back to you.
  7. If you have any questions, issues, or concerns about your return, or are having trouble with the returns process, you can email us at contactus@Krilll.com.